ESTATES & FACILITIES
PORTER TRACKING
Porter requests can be made directly through an online portal by wards/departments for allocation to resources.
Features:
Task requests can be immediate, scheduled or scheduled and recurring. Scheduled jobs are requested by specifying a specific date and time. Recurring jobs are scheduled by setting the start date and time and recurring frequency (e.g. daily, weekly, monthly, etc).
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Each job type has an associated priority that is configured during system configuration.
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Jobs are assigned an estimated task duration and response time. These metrics are used to create KPI reports.
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Synbiotix supports all job types and each job type can be configured to record specific data and follow set workflows.
Synbiotix includes a suite of reports including:
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Cancelled jobs
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Job details
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Job times
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Jobs per day
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Average job time by resource
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KPI score by day
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Jobs that breached SLA by day
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Total jobs by job type
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Total jobs rejected/cancelled
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Detailed rejected/cancelled jobs
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Total jobs by requester by day
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Job averages.
All data screens and all reports are exportable
to Excel for further manipulation.
The system supports 2 modes of job allocation:
Manual
This is where the jobs are manually allocated to resources by a helpdesk operative.
Automatic
This is where the system automatically allocates jobs to resources. The user/ward/department makes the request through an online portal. Each resource has a handheld device running the Synbiotix application. The jobs are automatically dispatched to the available resource with the appropriate skill set.
Synbiotix has the ability to integrate with third-party software to automatic generation of tasks (e.g. Integration with Radiology Information Systems to automatically create patient transfer requests based on the patient appointment time).