ESTATES & FACILITIES 

PORTER TRACKING

Porter requests can be made directly through an online portal by wards/departments for allocation to resources.

Features:

Task requests can be immediate, scheduled or scheduled and recurring. Scheduled jobs are requested by specifying a specific date and time. Recurring jobs are scheduled by setting the start date and time and recurring frequency (e.g. daily, weekly, monthly, etc).
 

• Each job type has an associated priority that is configured during system configuration.
   

• Jobs are assigned an estimated task duration and response time. These metrics are used to create KPI reports.
   

• Synbiotix supports all job types and each job type can be configured to record specific data and follow set workflows.

Synbiotix includes a suite of reports including:
 

• Cancelled jobs

• Job details

• Job times

• Jobs per day

• Average job time by resource

• KPI score by day

• Jobs that breached SLA by day

• Total jobs by job type

• Total jobs rejected/cancelled

• Detailed rejected/cancelled jobs

• Total jobs by requester by day

• Job averages.

All data screens and all reports are exportable
to Excel for further manipulation.

The system supports 2 modes of job allocation:

Manual

This is where the jobs are manually allocated to resources by a helpdesk operative.

Automatic

This is where the system automatically allocates jobs to resources. The user/ward/department makes the request through an online portal. Each resource has a handheld device running the Synbiotix application.  The jobs are automatically dispatched to the available resource with the appropriate skill set.

Synbiotix has the ability to integrate with third-party software to automatic generation of tasks (e.g. Integration with Radiology Information Systems to automatically create patient transfer requests based on the patient appointment time).